Returns & Refunds

***LukesFun will send you A REPLACEMENT or A FULL REFUND if your item is damaged or defective. No need to return either. We will treat this loss as our responsibility for your unsatisfactory shopping experience.

Returns

At this time, we do not accept returns. We do not hold inventory or stock because all items are made-to-order.

If you wish to make a correction on your order, please contact customer service within 24 hours (weekdays) or 48 hours (weekends) of placing your order. Once the order is sent to the fulfillment centers, you can no longer cancel.

Order Cancellation

Because all items are made-to-order, you can only cancel your order and ask for a refund within 24 hours (weekdays) or 48 hours (weekends) of placing your order. After that, your order will be sent to the fulfillment centers and you can no longer cancel it.

Refunds (if applicable)

Damaged or defective items: We offer a replacement or a full refund if you provide photo proof within 30 days of delivery (shown by tracking) and your order shipping label.

Late delivery or missing order: We offer 50% refund after 45 days of placing order and full refund after 60 days of placing order.

Please note that we typically do not accept refund requests due to customer error such as incorrect size/design/color selection or wrong shipping address.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at support@lukesfun.store.

Exchanges & Replacements (if applicable)

We only replace items if they are defective or damaged within 30 days after delivery (shown by tracking). If you need to exchange it for the same item, send us an email at support@lukesfun.store with photo proof.

Please note that we typically do not accept exchange requests due to customer error such as incorrect size/design/color selection.